Payment
You may pay via Paypal, Visa, Mastercard or Amex.
Prices on website are sans shipping. Shipping costs will be calculated accordingly.
Shipping Timeframe
Updated Timeframe during Covid-19 Season
West Malaysia / Peninsular: Please expect to receive your parcel in 4-7 working days.
East Malaysia: All deliveries to East Malaysia are temporarily suspended until EMCO has moved to the next phase.
Orders within Canada, United Kingdom, and USA
No impact to the shipping time. Do expect your parcel in 8-10 working days.
Singapore
Due to the delay in customs entering Singapore, delivery to Singapore may take 10-14 working days. We are working closely with our delivery partners to speed up this process as much as possible.
Orders within Malaysia
West Malaysia / Peninsular: Please expect to receive your parcel in 2-3 working days.
East Malaysia: Please expect to receive your parcel in 8-14 working days.
Orders within Europe, United Kingdom, and USA
Please expect to receive your parcel in 8-10 working days.
The Rest of the World
Please contact hello@threerituals.com for us to arrange for a favourable shipping method for you.
Please note that all deliveries are affected by all public holidays due to third party courier services. You will receive an email with a tracking number once your order has been shipped. All deliveries are insured and require a signature upon delivery.
Return and Refund
Our return policies are valid for 30 days from the day you receive your orders. After 30 days, we are unable to offer you a refund.
You may Return and get a Refund if you did not receive your order, the goods were damaged upon delivery, or not what you ordered.
Please contact us immediately if your orders are lost or damaged upon arrival. Request should be made within 7 days of receiving the package.
Returned goods must be unused and in the same condition it was received. Please ensure that it is also in its original packaging.
Discounted items (unless damaged or not what you ordered) are final sale and cannot be returned
Re-delivery should take approximately day 14-21 working days
We will contact you regarding any additional shipping fees and restocking fees, if needed.
Refund Method:
We will auto-credit to the credit card used for purchase
If you haven’t received your refund after say 2 weeks from the time it was banked in, contact your credit card company. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still did not receive your refund, please send us an email at hello@threerituals.com.
Exchanges
Our exchange policies are valid for 30 days from the day you receive your orders. After 30 days, we are unable to offer you an exchange.
We will replace items that are defective, damaged or lost. For defective, and damaged items, please take a picture and email it to hello@threerituals.com. We will contact you on next steps.
Items on sale, unless defective, damaged or lost are not eligible for exchange.
If the item received is intact but you would like to exchange it for another item
You will be responsible for your own shipping costs when returning the item. Shipping costs are non-refundable.
If the item is worth over USD$75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Depending on the value of the exchange item requested, there may be additional shipping costs to send the new item to you.
Please write to us at hello@threerituals.com if you would like to exchange a recently purchased item.